Patients lead busy lives too. Reduce no-shows and no-goes, and improve patient compliance, with a gentle reminder at just the right time. With automated patient calling and messaging you can send unique messages to each patient for a fraction of what it costs when staff makes calls.
Use automated patient reminders to send:
With an automated patient reminder solution your practice can effectively and reliably deliver appointment reminders and other important patient communication. Once the solution is integrated with your EHR or PMS, calls, texts and emails are sent automatically – freeing up your staff to focus on other tasks, and ensuring that the correct information is delivered in each call. Results are available 24/7 when signed into your account, supporting your audit trail for patient communication.
With the right automated patient reminder solution you can reduce patient no-shows substantially. This has a very direct and quantifiable impact on your practice income. Estimate the revenue your practice can gain from implementing PhoneTree’s patient reminder solution — HealthWave Connect.
With HealthWave Connect your contact list doesn’t reside in our solution. Instead, we integrate with your practice management system or your EHR system. This means you don’t have to deal with updating contact information in two places every time it changes. It will use the most up-to-date information from your software.
During initial set-up for HealthWave Connect accounts our technicians consult with you to design a set of message templates and message options that will be used on an ongoing basis. Once your account goes live, all you need to do is make sure your data is ready for transmission at the agreed-upon time each day.
When it’s time to send your messages, HealthWave Connect inserts the right message details for the right people – automatically – based on the rules defined during implementation. With the comprehensive customization available in our solution, you have tremendous flexibility in deciding when calls and messages are sent.
“When Kaiser Permanente implemented automated text messages as part of a pilot program, they realized a 95.65 percent success rate for the chosen clinic, resulting in 1873 fewer no-shows. At a rate of $150 per appointment, the clinic saved over $275,000.”
The Guide to Reducing No-shows