Marketers and business owners know well that it’s usually much harder to acquire a new customer than to retain and grow your relationship with an existing customer.
A key aspect of customer retention is making sure clients are reminded or alerted to what they consider important. To most all customers that would include appointment and service/maintenance reminders. With PhoneTree automated phone call and text message software for businesses, keeping customers informed is simple.
When customers miss appointments you lose money, which is why so many businesses use automated reminders to reduce no-shows. You can also increase revenue by prompting re-orders and maintenance services, and by alerting customers to special promotions.
Here’s how some businesses use their PhoneTree systems to increase revenue:
A missed appointment or delivery is frustrating for customers who need your products or services. Improve customer satisfaction and loyalty with automated reminders. Send phone, text or email reminders (any combination) based on the preferences of each customer.
Here’s how some businesses use their PhoneTree systems to improve customer satisfaction:
Inclement weather, illness, system failures and more can cause significant operational disruptions. Act quickly to contact staff and implement contingency plans with automated staff alerts, such as:
Beyond the benefits of the communication itself, another operational benefit of automated phone and text notifications is that message reporting that can aid in resolving customer disputes.
“The biggest benefit of PhoneTree VoiceWave® Premium was how we found a way to get to the clients and letting them know about our promotions …”
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