Transactional emails deserve attention because they impact customer satisfaction. Use these tips for effective transactional email to improve your customers’ experiences.

As the original automated calling brand, we know a lot about automated patient appointment reminders. Read this blog post to learn the components of effective appointment reminders that will motivate patients to confirm and to keep their appointments.

According to results of a recently published study in the Annals of Family Medicine, age, income, education and trust in clinicians impacts how willing patients are to share health information electronically.

Use this infographic to help choose the best mode of communication – an automated phone call, text, email or social media post – based upon a variety of factors. Sometimes there is only one correct choice, but in many cases you can use multiple methods to most effectively deliver your message.

A phone tree is an automated calling system that may include touch-tone menus to route callers. The first off-the-shelf phone tree was created by PhoneTree. Today automated phone tree technology is known by many different names, depending in part on the context in which it is used.

A “telco message” or “busy after voice message” indicates that the phone company has detected a problem with a phone number.

It’s important to be able to add a repeat option to your phone message if it is long, or if it contains information the subscriber may want to write down. Here’s how to add a repeat to your phone message with a PhoneTree on-site system.

PhoneTree automated calling systems are designed with calling rules that maximize message delivery. These best practices are also the general calling rules for PhoneTree on-site solutions.