Drew Hairston

What Is a Phone Tree?

A phone tree is an automated calling system that may include touch-tone menus to route callers. The first off-the-shelf phone tree was created by PhoneTree. Today automated phone tree technology is known by many different names, depending in part on the context in which it is used.


How to Add a Repeat to Your Automated Phone Messages

It’s important to be able to add a repeat option to your phone message if it is long, or if it contains information the subscriber may want to write down. Here’s how to add a repeat to your phone message with a PhoneTree on-site system.


General PhoneTree Calling Rules

PhoneTree automated calling systems are designed with calling rules that maximize message delivery. These best practices are also the general calling rules for PhoneTree on-site solutions.

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