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What People are Saying About PhoneTree Patient Messaging:
We’ve been a customer of PhoneTree for approximately five years. Prior to that, our office staff called patients daily to remind them of upcoming appointments. What a waste of time that was! Making the decision to allow PhoneTree to do the dialing for us ranks among the top positive decisions made by the practice in the six years I’ve been the practice manager at GFA.
When all three of our providers are here, we see in excess of 100 patients daily. PhoneTree makes us much more efficient and allows the staff to focus on other tasks, eliminating the need to use approximately 3-4 hours per day of a staff person’s valuable time.
The team at PhoneTree is also unfailingly helpful and friendly. The response time is excellent.
A few weeks ago we changed long distance carriers, and through no fault of PhoneTree we were deprived of their service for a few days. It caused us to remember just how time consuming it is to call every single patient to remind them of an appointment for the following day.
PhoneTree is one of the biggest time savers this practice has. We would highly recommend PhoneTree’s services to any company who wishes to save time and operate in a more efficient, productive and professional manner.
Thank you for setting such a high standard of excellence.
— Norma S. Messer, Practice Manager
Gaston Foot & Ankle Associates, PA
Gastonia, NC
PhoneTree has definitely helped us add to the "Wow!" factor we attempt to provide patients. Using PhoneTree for reminder calls has freed our call center representatives to actually answer phones — this keeps more reps on the phones, thus drastically reducing hold times for patients. This also reduces complaints, which makes my job much easier — and most importantly, the patients much happier.
Additionally, PhoneTree doesn't make the usual human errors — no more incorrect times given to patients. We even have documentation of the calls when there's a dispute as to whether or not the patient was given a reminder.
We've now started using PhoneTree for commercial/marketing calls. This was first to contact patients in need of mammograms. It was amazing the impact it had on our number of scheduled appointments. We tracked how many of these patients actually came in for appointments and could not believe the results.
One last thing — I've been impressed with PhoneTree's customer service. We pride ourselves on being a technologically advanced practice. And in dealing with various vendors, we've found PhoneTree to be one of the best in regards to response time and friendly representatives.
This is a system that I would highly recommend to any organization in which patient/customer/member contact is important.
— Amanda Bell
Family Medical Center of Rocky Mount
Rocky Mount, NC
It’s hard to remember
what it was like without PhoneTree – that is, until you don't have it. We’re a six-physician
OB/GYN clinic. We have eight phone lines and utilize PhoneTree for outbound calls to remind patients of
appointments. This saves the front desk staff approximately two hours per day. We use PhoneTree to call
our patients and remind them to call and make appointments (repeat pap smears). This saves us about $150.00
per month in postage alone because we use to send post cards.
We also use PhoneTree Lab™ for laboratory results. This has saved my front desk staff and triage
nurses a ton of time answering the phone and talking with patients that just want to know their results.
Patients can call in and get the results themselves when it is convenient for them. We had a week when
a box got unchecked and our results weren’t flowing over to our PhoneTree system. We were getting
all of these phone calls and the staff wanted it corrected immediately. They truly appreciate all that
PhoneTree does for them.
— Lee Johnson, Practice Administrator
Rock Valley Women's Health Center
Rockford, IL
For years I’ve had at least three girls calling every day to confirm all of our appointments
in between answering phones and their other duties. It was very time consuming — effective for reminding
patients about their appointments, but not efficient for the office.
After having PhoneTree for about six months I had to find things for the staff to do to keep them busy
because of all this extra time. It has made a huge difference in office productivity. Thank you, PhoneTree!
— Patricia Camarra
Newton Wellesley Dermatology Associates, PC
Wellesley Hills, MA
We implemented PhoneTree to
remind patients of their upcoming appointments. The number of failing appointments has been reduced to
almost half of what it used to be, and the status reports provided by PhoneTree have been very useful
tools for updates on patient demographic information. We’ve also been very successful on recalling
patients for various reasons through PhoneTree.
We’ve even been able to trigger some populations we want to interview — we upload our patient
report into the PhoneTree system, and our centralized call center gets to the patients from the process
set up in PhoneTree. We were able to set up our voices in the recordings, making the process very user-friendly
to the population we serve. We’re looking forward to other services rendered by PhoneTree —
it’s exciting to work with the software and the the staff. Thank you to all the PhoneTree staff
for the great support.
— Graciela Martinez
San Ysidro Health Center
San Ysidro, CA
Prior to PhoneTree we had a staff member calling all of our patients prior to their appointments.
We were short-staffed, with a lot of staff turnover, and needed time to perform other important tasks
in the practice. Now, in addition to reminding patients of their appointments, we also tell them other
important information. We just make a couple of clicks and PhoneTree does the rest. It’s great and
very easy!
We’ve seen a significant improvement over the live-person phone calls that our staff was making.
We have patients confirm their appointments by pressing a number on their telephone keypads. This makes
it easy to fill vacant appointments when we know other patients aren’t coming in — and PhoneTree
is helping us bring in revenue. That is very beneficial to us.
PhoneTree has made a very positive difference in our practice. It brings in revenue that would have otherwise
been lost as well as giving us peace of mind that our patients are taken care of. And, by the way, your
customer service is wonderful. One of your technicians called after we had gotten our PhoneTree installed
and up and running, just to check and see how things were going. We really appreciated that — so,
thank you!
— Jan Shumate, Administrator
Sumter Pediatrics
Sumter, SC
For More Information...
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