Site Search
   Go

Case Studies

HIPAA Compliance


You are here: Home > Patient Messaging > Sample Messages

Sample Messages

Below are links to audio files of PhoneTree Patient Messaging recordings. Click the buttons to hear the messages, or call 1.800.700.5336 to hear samples just as a patient would.

Play Message Appointment Reminder - English

"This is PhoneTree Family Practice calling. Oprima 'cinco' para eschuar in Español (Press '5' to listen in Spanish). An appointment for Joan is scheduled on Thursday, October 18, at 10:30 in the morning, with Dr. Carrington, at our North Street office. Please arrive 10-15 minutes early to complete all the necessary paperwork. We would appreciate you confirming your appointment by pressing the '1' key now. If you have any questions about your appointment, please call our office at (336) 555-1212. We look forward to seeing you on Thursday, October 18, at 10:30 in the morning. Pres 'star' to repeat this message. Thank you, and have a nice day."

Play Message Appointment Reminder - Spanish

"Este es PhoneTree Family Practice llamando. Una cita para Joan está programada en el jueves, 18 de octubre, a las diez y media de la mañana, con el Dr. Carrington, en nuestra oficina de North Street. Por favor llegue diez a quince minutos temprano para llenar el papeleo necesario. Nos gustaría que confirme su cita por oprimir el numero "uno" ahora. Si tiene alguna pregunta sobre su cita, por favor llame a nuestra oficina al (336) 555-1212. Esperamos verlo en el jueves, 18 de octubre, a las diez y media de la mañana. Oprima la 'estrella' para repetir este mensaje. Gracias, y que tenga un buen día."

Play Message Past Due Account Recovery

"This is Dr. Jones's office calling you about an important matter regarding your last appointment. Please call our office manager during normal business hours: 8 a.m. until 5 p.m. Monday through Friday at 555-8888."

Play Message Pre-Registration

"This is Dr. Thomas calling for Ben. We look forward to seeing you at 3 p.m. on the 23rd. For our new patients we offer you the chance to save time and avoid paperwork by pre-registering for your upcoming appointment. Please call our office at (222) 555-1111 during normal business hours to complete your paperwork by phone. Or, you may visit our website, www.docthomas.org, to download and fill out your paperwork online. Prior to calling or visiting the website, please have your insurance card and list of any prescriptions you take with you."

Play Message Post-Consultation Care

"This is Dr. Johnson calling about Billy's latest appointment. As you know, we provided you with many instructions concerning his care regimen. Please feel free to call Nurse Betty at 555-1111 if you have any questions regarding his care regimen."

Play Message Lab: Patient Call

"Hello. You have reached the lab results line for Dr. Smith. Please enter your PIN number."

Play Message Lab: Reminder

"This is Dr. Smith calling to let you know your lab results are available. Please call our office results line at (336) 555-1213 and remember to have your results ID card we gave you when you call."

Play Message Lab: Result Call Back

"Your lab results are in and your doctor would like to discuss them with your personally. If you have not already heard from us, please call our office during regular business hours at 555-1234."

Play Message Lab: Results Normal

"Your results were normal. We look forward to seeing you in six months for a follow-up appointment. And keep up the good work."

 

For More Information...

· See practice case studies of PhoneTree Patient Messaging »

· Calculate return on investment for your practice »

· Contact a PhoneTree Messaging Specialist »