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What People are Saying About PhoneTree Patient Messaging:
It’s hard to remember
what it was like without PhoneTree – that is, until you don't have it. We’re a six-physician
OB/GYN clinic. We have eight phone lines and utilize PhoneTree for outbound calls to remind patients of
appointments. This saves the front desk staff approximately two hours per day. We use PhoneTree to call
our patients and remind them to call and make appointments (repeat pap smears). This saves us about $150.00
per month in postage alone because we use to send post cards.
We also use PhoneTree Lab™ for laboratory results. This has saved my front desk staff and triage
nurses a ton of time answering the phone and talking with patients that just want to know their results.
Patients can call in and get the results themselves when it is convenient for them. We had a week when
a box got unchecked and our results weren’t flowing over to our PhoneTree system. We were getting
all of these phone calls and the staff wanted it corrected immediately. They truly appreciate all that
PhoneTree does for them.
— Lee Johnson, Practice Administrator
Rock Valley Women's Health Center
Rockford, IL
For years I’ve had at least three girls calling every day to confirm all of our appointments
in between answering phones and their other duties. It was very time consuming — effective for reminding
patients about their appointments, but not efficient for the office.
After having PhoneTree for about six months I had to find things for the staff to do to keep them busy
because of all this extra time. It has made a huge difference in office productivity. Thank you, PhoneTree!
— Patricia Camarra
Newton Wellesley Dermatology Associates, PC
Wellesley Hills, MA
We implemented PhoneTree to
remind patients of their upcoming appointments. The number of failing appointments has been reduced to
almost half of what it used to be, and the status reports provided by PhoneTree have been very useful
tools for updates on patient demographic information. We’ve also been very successful on recalling
patients for various reasons through PhoneTree.
We’ve even been able to trigger some populations we want to interview — we upload our patient
report into the PhoneTree system, and our centralized call center gets to the patients from the process
set up in PhoneTree. We were able to set up our voices in the recordings, making the process very user-friendly
to the population we serve. We’re looking forward to other services rendered by PhoneTree —
it’s exciting to work with the software and the the staff. Thank you to all the PhoneTree staff
for the great support.
— Graciela Martinez
San Ysidro Health Center
San Ysidro, CA
Prior to PhoneTree we had a staff member calling all of our patients prior to their appointments.
We were short-staffed, with a lot of staff turnover, and needed time to perform other important things
in the practice. Now, in addition to reminding patients of their appointments, we also tell them other
important information. We just make a couple of clicks and PhoneTree does the rest. It’s great and
very easy!
We’ve seen a significant improvement over the live-person phone calls that our staff was making.
We have patients confirm their appointments by pressing a number on their telephone keypads. This makes
it easy to fill vacant appointments when we know other patients aren’t coming in — and PhoneTree
is helping us bring in revenue. That is very beneficial to us.
PhoneTree has made a very positive difference in our practice. It brings in revenue that would have otherwise
been lost as well as giving us peace of mind that our patients are taken care of. And, by the way, your
customer service is wonderful. One of your technicians called after we had gotten our PhoneTree installed
and up and running, just to check and see how things were going. We really appreciated that — so,
thank you!
— Jan Shumate, Administrator
Sumter Pediatrics
Sumter, SC
For More Information...
· See practice case studies of PhoneTree Patient Messaging »
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· Contact a PhoneTree Messaging Specialist »
