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Pre-Registration
Customer Satisfaction and Office Accuracy With Patient Messaging
Most practices tell new patients when they schedule their first appointments, “please arrive 15 minutes early to begin filling out paperwork.” The problem is that many patients don’t bring the necessary pieces of information required to complete their paperwork. However, when patients receive reminder calls prior to their appointments, guesswork is eliminated and a greater sense of satisfaction is fostered as a result of your friendly reminder.
PhoneTree Patient Messaging helps you deliver messages specifically tailored for new patients and follow-up appointments. For example, you call patients asking them to contact your office (or visit your website) with their insurance information, list of current medications, or other important pre-registration information. Then, patients can register prior to their visits – eliminating the in-office process completely. Patients are more satisfied because they see their provider as proactive about appointments, and your office becomes more efficient as a result, reducing the in-office time patients spend registering.
With PhoneTree Patient Messaging making pre-registration calls, you’ll find efficiency, patient satisfaction, and cost saving all increase. When a patient calls to pre-register, this person is then speaking with a dedicated staff member focusing on this task only, resulting in increased accuracy for your office, and creating a greater sense of customer service for the patient. Cost savings come from a decrease in complications when filing with insurance or Medicare, and patient time in your office is spent on appointments, rather than paperwork.
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| Appointment Reminders |
Past-Due Account Recovery |
Pre-Registration Messaging |
Post- Consultation Care |
Lab Results |
For More Information...
· See practice case studies of PhoneTree Patient Messaging »
· Calculate return on investment for your practice »
· Contact a PhoneTree Messaging Specialist »
