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Past-Due Account Recovery

Decreasing Past Due Balances
Through Patient Messaging

Most practices don’t enjoy calling patients to let them know they have past-due balances. Either due to time constraints or from wanting to avoid uncomfortable conversations, many practices tend to ignore past due balances, instead calling only when time allows, or calling through an outside agency. When choosing any of these methods, you're potentially:

• Costing your practice money

• Alienating patients by using outside services

• Misdiagnosing an easily-solved problem

PhoneTree Patient Messaging can help you reduce past due account balances as well as offer a personal touch from your practice. If your office has a grace period for payment, you can have calls made only to overdue patients, or even choose to remind patients of upcoming payment plan due dates.

The most immediate benefit is that your staff is freed from making calls themselves and can be assigned to other office duties. When PhoneTree Patient Messaging becomes your “past-due account agent,” you’re then more likely to see a decrease in past due balances on your books – creating immediate increased revenue.

Patients appreciate their doctors’ contacting them about account issues, rather than receiving calls from unknown outside agencies. Consider: a patient may have no idea a co-payment didn’t cover an entire visit cost. By engaging your patients directly, you’ll foster a sense of practice loyalty and professional respect, all from the simple act of taking the time to address matters personally.

Appointment Reminders	Past-Due Account Recovery	Pre-Registration Messaging	Post- Consultation Care	Lab Results

For More Information...

· See practice case studies of PhoneTree Patient Messaging »

· Calculate return on investment for your practice »

· Contact a PhoneTree Messaging Specialist »