You are here: Home > Patient Messaging > Outbound
Messaging
Convenient, Complete Patient Messaging
Patient Messaging
That Works
As a medical professional, your patients come first. But like you, your patients are busy people. PhoneTree
Patient Messaging helps you remind patients of their obligations and helps fill your open schedule slots.
When you contact patients about upcoming appointments, past due accounts or post-consultation care, you’re
also improving your practice revenue, patient loyalty and office efficiency.
How It Works:
An Appreciated Service for Patients
Patients appreciate when you take interest in their well-being. With PhoneTree Patient Messaging your practice will engage your patients more often and more effectively. Over time, your patients will feel a stronger sense of belonging to your practice and they’ll appreciate your direct, personal communication, rather than being contacted only by postcards, by outside parties – or not at all.
An Intelligent Business Investment
With PhoneTree Patient Messaging, your office will appreciate a prompt return on investment that does more than just pay for itself – it generates new revenue. With hassle-free background operation and a dedicated support team, a PhoneTree system in your practice is a smart business decision that helps you focus on patient care.
How Your Patients Hear Messages
PhoneTree uses information from your daily appointment schedule to create custom messages. We work with you to match each unique field to a unique message "snippet." When snippets are combined, patients receive individually-tailored messages. For example:
PhoneTree "translates" report elements into the appropriate phrases for patients.
• Provider code "2" is translated into "with Dr. Williamson"
• "1-May" is translated into "Friday, May 1"
• Appointment type "Surgery" is translated into the instructions,
"Please do not eat for 6 hours prior to check-in"
Your Return On Investment
Consider this example: a 3-doctor practice seeing 100 patients daily with an average no-show rate of
3 patients per doctor, per day can expect:
• $6,000 per month in increased revenue
(20 days/month, $100/visit) or...
• $72,000 per year
...by reducing no-shows by 1 patient per doctor, per day.
Calculate your practice’s exact return on investment »
| Benefits | |
| · | Reduce No-Shows |
| · | Increase Practice Revenue |
| · | See Prompt Return on Investment |
| · | Improve Office Efficiency |
| · | Identify Cancellations in Advance |
| · | Enhance Patient Satisfaction |
| · | Increase Patient Loyalty |
| Features | |
| · | Personalized voice and e-messages, including automated calendar scheduling (iCalendar) |
| · | Press "1" to confirm appointment option |
| · | Fully compatible with most practice management software systems |
| · | CD-quality messages |
| · | Duplicate name and number screening |
| · | Multilingual capability |
| · | Works for past due account recovery, recalls, birthday greetings, and more |
For More Information...
· See practice case studies of PhoneTree Patient Messaging »
· Calculate return on investment for your practice »
· Contact a PhoneTree Messaging Specialist »
