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Convenient, Secure Lab Results
Communication: PhoneTree Lab
Lab Results Delivery That Works
PhoneTree Lab provides a streamlined communication solution to handling patient lab result information,
giving convenience to practices and peace of mind to patients. Instead of notifying patients only of abnormal
results or fielding calls from patients asking about their tests, you can make patient results available
through securely-accessed voice messages retrieved by touch-tone using PhoneTree Lab.
How Does PhoneTree Lab Work?
Each patient is given a confidential personal identification number (provider-defined) on an instruction
card. You then assign lab result messages locally to voicemail boxes by recording or selecting messages
from a library. Optionally, PhoneTree Lab can use a file from your electronic records to automatically
match patient codes to messages — filling hundreds of mailboxes in seconds.
Patients call in, enter their PINs and hear either results or a message that results aren’t yet available. All calls are logged, and each message’s history is tracked, indicating if and when it was retrieved. Afterward, at a time of your choosing, messages and mailboxes are automatically deleted.
Flexible Configuration
PhoneTree Lab can be configured to support everything from a single-doctor practice to large multi-practice/multi-specialty organizations. Data can be viewed on-screen, printed or emailed in reports, complete with time/day stamps and message status information for patient charts.
Works With Outbound PhoneTree Patient Messaging
PhoneTree Lab is a perfect complement to PhoneTree outbound messaging – this combination provides the best automated communication for your patients. Patients with new lab results can easily be contacted with reminders that their lab result messages are available for retrieval.
What Providers Say About PhoneTree Lab:
"PhoneTree Lab has made it very convenient for our nurses — they just dial into the system
right from their stations. It works for us very well. Our patients appreciate that their lab results are
available 24-hours a day, and that they’re secured by individual PIN codes. We’re not worried
about any problems with HIPAA compliance because PhoneTree provides secure access to patient lab results."
— Lori Pennington
Goodman Family Practice
Hickory, NC
"We use PhoneTree for laboratory results. This has saved my front desk staff and triage nurses
a ton of time answering the phone and talking with patients who just want to know their results. Patients
can call in and get the results themselves when it is convenient for them. We had a week when a box got
unchecked and our results weren’t flowing over to our PhoneTree system. We were getting all of these
phone calls and the staff wanted it corrected immediately. They truly appreciate all that Phone Tree does
for them."
— Lee Johnson, Practice Administrator
Rock Valley Women's Health Center
Rockford, IL
| Benefits: | |
| · | No invasive on-site installation required |
| · | Provide secure 24-hour access to lab results at patients’ convenience |
| · | No disruptive interruptions to staff from patients calling for results |
| · | Eliminate cost of mailing results |
| · | PIN codes project professionalism and confidentiality |
| Features: | |
| · | Voice prompts guide staff operation — no need for extensive training |
| · | Create hundreds of results in minutes by synchronizing with report data |
| · | Staff may record personal messages in their own voices |
| · | Multilingual capability |
| · | Patients may to transfer back to office phone system |
| · | Label printing of confirmed message delivery for charts |
| · | Full one-year hardware and software warranty |
For More Information...
· See practice case studies of PhoneTree Patient Messaging »
· Calculate return on investment for your practice »
· Contact a PhoneTree Messaging Specialist »
