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Patient Engagement: Four Ways to Add Value to Your Practice Using Patient Messaging

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Does your medical practice have patients who are no-shows, don’t pay bills on time, forget essential information for their appointments, or call for lab results? Of course you do! The quandary you face as a medical practice is how to manage these patients while also providing quality service in a costeffective manner that doesn’t place extra pressure on staff.

HealthPort partners with PhoneTree to provide a patient messaging system for its clients. A patient messaging system or service helps your medical practice efficiently and effectively remind patients of their obligations without taking staff’s precious time.

Here’s how it can help:

  1. Decrease office no-shows
  2. Past due account recovery
  3. Patient pre-registration
  4. Lab results management

Some systems start making calls for as low as $99 per month with costs varying depending on the amount of calls made and number of providers. For any practice already focusing on quality patient care, an automated patient messaging system can be a perfect complement to operations, increase patient satisfaction, help staff, and improve profitability. For more information, visit: www.phonetree.com.

Excerpted with permission from the January-February 2008 issue of HealthPort Connection, the official HealthPort newsletter. Copyright 2008 HealthPort Inc. All rights reserved.

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