Features of PhoneTree VoiceWave Phone Call and Text Messaging System

A Complete Messaging Suite to Meet Your Needs

From simple broadcast messaging for mass notifications, to intelligent message templates that deliver personalized information, we have a variety of solutions to deliver your phone calls, text messages and emails. Formerly known as PhoneTree VoiceWave, medical practices, congregations, businesses, utilities and more depend on PhoneTree solutions to remind, alert and inform. Our Sales Executives will guide you to the best automated calling solution based on the features you need.

Contact List Management

Large list capacity
Easy importing of list data
Multiple message groups

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Call and Message Management

Guided message creation
Voice recording
Call scheduling
Easy opt-out list management
Screening to de-duplicate recipients
Assign priority to jobs
After hours messaging mode
Leave messages on answering machines

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Advanced Message Builder

Construct your own message templates
Include unique data in flexible fields
Convert date and time numeric values to speech

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A Better Recipient Experience

Recognizable caller ID
Touch tone reply options
Multilingual messaging

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Advanced Reporting

Results history
Automated report creation
Personalized reporting views
Automated count of touch tone replies

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Customizations for Medical Practices & Patient Messaging

Custom fields for flexible message design
Deliver messages by earliest appointment time
Manage calling days and times
User-configurable caller ID number and “from” address for emails
Voice recording option
Bi-directional interface available

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Practice Management Tools

Centralized admin console for multi-user level access
Create and manage user account profiles
Control user account permissions
Email notifications for activity monitoring
Users can set preferences for report appearance
Users can personalize dashboard appearance
Schedule patient reminders
Use text-to-speech to prepare messages efficiently

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Patient Experience Enhancements

Individual or family messaging
Alternate patient phone numbers
Separate answering machine messaging
Advanced caller ID and call transfer
Touch tone reply options
Patient opt-out via email or text message replies
Multilingual messaging

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“We just make a couple of clicks and PhoneTree does the rest. It’s great and very easy! We reassigned the staff member normally making the calls and she’s now much more productive with other tasks within the practice.”

Jan Shumate
Sumter Pediatrics
Sumter, NC

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