Call Options: Advanced
In general, we recommend you not change these options unless directed to do so
by PhoneTree® Customer Service. However, as the Administrator, you may want to
adjust these settings from time to time.
- Don't call duplicates with same: PhoneTree® will not call duplicates if you
check one of the first two options here (the default is Phone #). Selecting
Call all duplicates will call everyone on the list, including duplicates.
This is not the same as the Remove Duplicates tool
in the Search menu, which permanently removes duplicates from your list.
Keep Don't call numbers in blocked number list ON (default) unless for some
reason you would not like PhoneTree® to remove the people on the Blocked Number
list.
- Daily calling: If you would like this PhoneTree® to call this list each day
(during the call window(s) you set on the Call Times tab), check this option.
You can also print your call status report (with a warning for those who did
not respond) automatically (choose from Never, No Answer/Not Confirmed or
After Max Tries). Default: OFF
- Special dialing rules (advanced): These dialing settings are provided if
you would like to add other suffixes or prefixes that will be dialed in addition
to any others typed on the Configure Phone Lines dialog (which are system-wide
and set on the Admin tab). You probably won't need to use these.
- If this PhoneTree® will be calling any pager numbers, type the callback number
here in the Pager box, and be sure to put a "C" in your list after any pager
phone number (i.e. 722-5992C). Doing this will ensure that PhoneTree® will
leave your callback number on the numeric pagers it calls.
- Export data: If you would like to save a call status file that another application
(like your member management program or Microsoft Excel) can use later, check
this option. Default: OFF
- Call Logging: If you would like the calls made here to be included in the
system-wide call log, choose either Log Completed Calls or Log All Calls from
the drop-down menu. Read more about call logging here.
Default: ON (Log ALL Calls)
- Deliver message to answering machines: Here you can choose when your PhoneTree® will deliver the message to the answering machines it reaches. Choose from
Always, Never, After # of tries (you then set the number) or Within time window
(you then set the time). Default: Always