There are four options in the drop-down menu, Off, Mailbox, Phone System and 3-Way
Call. Unless this is Off, any time your members press 0 during a PhoneTree® message
they will be transferred to the location you specify here.
Mailbox: Choosing this option allows the people you call to leave you a
voice mail message. You will need to record an OGM (outgoing message) that
will be played after a member presses 0 (to do this, choose Mailbox Messages...
from the Tools menu and read the instructions here).
Don't forget to tell your members in your PhoneTree® message to press 0 if
they want to leave you a message. To set up the Answering Machine capability
for people who call you, click here.
Phone System allows your members to be transferred to a live operator in
your office. You will be prompted to specify the extension to where the call
will be transferred, and also to specify a hook flash delay (leave at 3 unless
you experience problems). This option requires that PhoneTree® be connected
to an analog extension on your phone system. Don't forget to tell your members
in your PhoneTree® message to press 0 if they want to transfer to the
person (or extension) you choose.
Choose the 3-Way Calling option only if you subscribe to 3-Way Calling through
the phone company and you'd like your members to be able to be transferred
to another number. You will need to specify the number to where the member
will be transferred, and also to specify a hook flash delay (leave at 3 unless
you experience problems). Voice prompts will guide the user through the process.
This option will create a three-way call with 1) the person who PhoneTree® originally called, 2) the person to whom you specify PhoneTree® should transfer
the call, and 3) the PhoneTree® unit itself, therefore PhoneTree® will not be
able to go on to the next call on the list until the 3-Way call session is
terminated. If your phone system does not automatically disconnect when the
user hangs up, press the # key to disconnect manually.
