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How do I understand and print my call status report?
 


Once PhoneTree® has completed its call job, you will want to check the Call Status. Click Pause in the Call Center if a job is in progress, and wait for the PhoneTree® Desktop to appear. Click on the PhoneTree® icon. The List Editor screen will come up for your PhoneTree® and the most recent call list will appear, with updated status information in the Call Status column. You can quickly determine exactly how PhoneTree® handled each call from this information in the Call Status column. Following is a list of common call statuses:


Standard Call Statuses

• Not Called Yet : Person has not been called yet
• Ans by Person : Message was delivered to a person
• BUSY : Phone was busy on last call to person
• No Answer : Person did not answer last call
• Ans By Machine : Message was delivered to person's answering machine
• Learned Machine : Person's answering machine is 'unique' and was learned (will call back)
• 9 Not Confirmed : Did not confirm delivery when asked to dial 9 (will call back)
• Never Dialed 9! : Did not confirm delivery after 3 call attempts
• Max No Answers : Line was busy or not answered for max attempts set by user (up to 15)
• Not Selected : Person is not selected for calling
• Call Transferred : Person transferred out by pressing '0'
• Hung Up Early : Call was answered but responder hung up before message finished If the following statuses appear, please check the phone number: Call Failed! : Error detected during call (check for disconnected/ changed number)
• OGM Too Long : Call was answered by machine, but its OGM (outgoing message) was too long
• Telco Message : Call was answered with a telephone company (Tri-Tone) S.I.T. tone (disconnect/change)
• No Connect : No signal detected after dialing (phone number is probably not valid)
• FAX or Modem : Call was answered by a FAX machine or modem In addition to the above statuses, a number may appear to the right of the status, in the Replies column. This indicates a TouchTone¨ was pressed by the person during the call: 0 Indicates call was transferred to a voice mailbox or other extension on your phone system (click here for transfer options)
• 1 thru 9 Meaning will vary depending on message. You may request that the person respond to a question with any touch-tone digit (i.e., dial '5' if you can come to this Thursday's meeting, dial '3' if you need transportation, etc.)
• * Means that the person dialed a * (star) to repeat the message (if you had "Star to Repeat" enabled) The Last Call Time column displays the time when the most recent call to that person was completed. The Last Call Date shows the last date that this person was called.