How do I change the chime (greeting)
played before my message?
You can do this in one of two ways: change the greeting at the same time that
you set up a call job, or you can make a global change to the greeting for the
entire system. CAUTION! Your greeting must be between 1-4 seconds long
to assure proper answering machine detection. Do not remove your greeting or
replace it with silence, because this will interfere with proper operation of
your PhoneTree®.
To change the greeting as you set up a new call job:
Follow the instructions for the Call Wizard to begin a new call session. When
you get to the message recordings screen (shown below), click on the radio button
next to the word Greeting, then click the New button. Type in a name for your
new Greeting, then click OK.
The word "Greeting" will now appear in red, to show that it has not yet been
recorded. Use the Record button to record your new Greeting, and click the Play
button to hear what you've recorded. Finish setting up your call job in the
usual way, and click the Next -> button. Now when this call job is delivered,
the people on the call list will hear your new Greeting instead of the chime.
To make a global change to the greeting for the entire system:
Click the Admin tab to go to the Admin Desktop. Click the Record Greeting icon.
This screen allows you to re-record over one of the existing system greetings,
or record a completely new one. Use the controls to record, play, delete or
create a new file. CAUTION! If you re-record over one of the existing
system greetings, it will affect any of the PhoneTrees (2500 and up) that are
using that greeting. For instance, if you record something different for Hello.wav,
if PhoneTree® 8 uses Hello.wav for its greeting then everyone called by PhoneTree® 8 will hear the new, re-recorded greeting.