The Call
Center Desktop
Here's where you'll find information about what you can control from the Call
Center Desktop. Click the Resume Call Center icon to bring up the CallCenter status
screen: The Call Center provides a dynamic call status:
- Call Status Boxes: Each box shows the status of an installed phone line
(four at a time). The contents of each box change as calls progress. Click
the Speaker icon in the top right of any box to monitor calls for that line.
- Volume Control Slider: Use to adjust the volume of the speaker while calls
are being made. Click the Mute button if you do not want to hear calls in
progress at all.
- Pause Button: Use to stop calling. In-progress calls are finished before
returning to the Main Menu. You can return here to finish the call job later
by clicking the Resume Calls button.
- Stop Calls Button: Use to stop calling immediately. In-progress calls are
interrupted and you will be taken back to the Main Menu. You can return here
to finish the call job later by clicking the Resume Calls button.
- Job Status Window: Provides summary information about the calling session
in progress. Click on the More Info Arrows to see additional summary information.
