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PhoneTree has definitely helped us add to the "Wow!" factor we attempt to provide patients. Using PhoneTree for reminder calls has freed our call center representatives to actually answer phones — this keeps more reps on the phones, thus drastically reducing hold times for patients. This also reduces complaints, which makes my job much easier — and most importantly, the patients much happier.

— Amanda Bell, Family Medical Center of Rocky Mount, Rocky Mount, NC

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Testimonials

Organizations of all sizes can benefit from this cost-effective automated messaging system solution

Business Testimonials

I am really impressed with the PhoneTree 2500. Setup was a breeze and the support team has been excellent in answering my questions... of which I have had many.

— John Berra, Marketing Director, The Network Connection

We heard about your product at a tradeshow and decided to try it. It has been extremely effective.

— Bruce Bruinsma, CEO, Envoy Financial, Colorado Springs, CO

PhoneTree is an important part of our everyday operations and is a strong point of differentiation between us and our competition. PhoneTree is a great product for communicating with our customers!"

— Jeff Larson, Rock Valley Culligan, Rockford, IL

PhoneTree has been a huge time saving tool for our company--well worth the investment.

— Drew Lawless, Lawn Doctor, Chantilly, VA

We use PhoneTree on a daily basis to send out reminders to our customers of upcoming service and installation visits and have had very good success!

— Don Meredith, Culligan

PhoneTree has helped increase our retention rates, translating to more profits. It’s simple to use and frees my staff to complete other tasks.

— Chris Hundley, Pegram Insurance, Shelby, NC

Healthcare Testimonials

We’ve been a customer of PhoneTree for approximately five years. Prior to that, our office staff called patients daily to remind them of upcoming appointments. What a waste of time that was! Making the decision to allow PhoneTree to do the dialing for us ranks among the top positive decisions made by the practice in the six years I’ve been the practice manager at GFA.

When all three of our providers are here, we see in excess of 100 patients daily. PhoneTree makes us much more efficient and allows the staff to focus on other tasks, eliminating the need to use approximately 3-4 hours per day of a staff person’s valuable time.

The team at PhoneTree is also unfailingly helpful and friendly. The response time is excellent.

A few weeks ago we changed long distance carriers, and through no fault of PhoneTree we were deprived of their service for a few days. It caused us to remember just how time consuming it is to call every single patient to remind them of an appointment for the following day.

PhoneTree is one of the biggest time savers this practice has. We would highly recommend PhoneTree’s services to any company who wishes to save time and operate in a more efficient, productive and professional manner.

Thank you for setting such a high standard of excellence.

— Norma S. Messer, Practice Manager, Gaston Foot & Ankle Associates, PA, Gastonia, NC

PhoneTree has definitely helped us add to the "Wow!" factor we attempt to provide patients.
Using PhoneTree for reminder calls has freed our call center representatives to actually answer phones — this keeps more reps on the phones, thus drastically reducing hold times for patients. This also reduces complaints, which makes my job much easier — and most importantly, the patients much happier.

Additionally, PhoneTree doesn't make the usual human errors — no more incorrect times given to patients. We even have documentation of the calls when there's a dispute as to whether or not the patient was given a reminder.

We've now started using PhoneTree for commercial/marketing calls. This was first to contact patients in need of mammograms. It was amazing the impact it had on our number of scheduled appointments. We tracked how many of these patients actually came in for appointments and could not believe the results.

One last thing — I've been impressed with PhoneTree's customer service. We pride ourselves on being a technologically advanced practice. And in dealing with various vendors, we've found PhoneTree to be one of the best in regards to response time and friendly representatives.

This is a system that I would highly recommend to any organization in which patient/customer/member contact is important.

— Amanda Bell, Family Medical Center of Rocky Mount, Rocky Mount, NC

It’s hard to remember what it was like without PhoneTree – that is, until you don't have it.
We’re a six-physician OB/GYN clinic. We have eight phone lines and utilize PhoneTree for outbound calls to remind patients of appointments. This saves the front desk staff approximately two hours per day. We use PhoneTree to call our patients and remind them to call and make appointments (repeat pap smears). This saves us about $150.00 per month in postage alone because we use to send post cards.

We also use PhoneTree Lab™ for laboratory results. This has saved my front desk staff and triage nurses a ton of time answering the phone and talking with patients that just want to know their results. Patients can call in and get the results themselves when it is convenient for them. We had a week when a box got unchecked and our results weren’t flowing over to our PhoneTree system. We were getting all of these phone calls and the staff wanted it corrected immediately. They truly appreciate all that PhoneTree does for them.

— Lee Johnson, Practice Administrator, Rock Valley Women's Health Center, Rockford, IL

For years I’ve had at least three girls calling every day to confirm all of our appointments in between answering phones and their other duties.
It was very time consuming — effective for reminding patients about their appointments, but not efficient for the office.

After having PhoneTree for about six months I had to find things for the staff to do to keep them busy because of all this extra time. It has made a huge difference in office productivity. Thank you, PhoneTree!

— Patricia Camarra, Newton Wellesley Dermatology Associates, PC, Wellesley Hills, MA

We implemented PhoneTree to remind patients of their upcoming appointments.
The number of failing appointments has been reduced to almost half of what it used to be, and the status reports provided by PhoneTree have been very useful tools for updates on patient demographic information. We’ve also been very successful on recalling patients for various reasons through PhoneTree.

We’ve even been able to trigger some populations we want to interview — we upload our patient report into the PhoneTree system, and our centralized call center gets to the patients from the process set up in PhoneTree. We were able to set up our voices in the recordings, making the process very user-friendly to the population we serve. We’re looking forward to other services rendered by PhoneTree — it’s exciting to work with the software and the staff. Thank you to all the PhoneTree staff for the great support.

— Graciela Martinez, San Ysidro Health Center, San Ysidro, CA

Prior to PhoneTree we had a staff member calling all of our patients prior to their appointments.
We were short-staffed, with a lot of staff turnover, and needed time to perform other important tasks in the practice. Now, in addition to reminding patients of their appointments, we also tell them other important information. We just make a couple of clicks and PhoneTree does the rest. It’s great and very easy!

We’ve seen a significant improvement over the live-person phone calls that our staff was making.

We have patients confirm their appointments by pressing a number on their telephone keypads. This makes it easy to fill vacant appointments when we know other patients aren’t coming in — and PhoneTree is helping us bring in revenue. That is very beneficial to us.

PhoneTree has made a very positive difference in our practice. It brings in revenue that would have otherwise been lost as well as giving us peace of mind that our patients are taken care of. And, by the way, your customer service is wonderful. One of your technicians called after we had gotten our PhoneTree installed and up and running, just to check and see how things were going. We really appreciated that — so, thank you!

— Jan Shumate, Administrator, Sumter Pediatrics, Sumter, SC

From Ambersight Forum regarding automated appointment reminder systems-review the entire stream of conversation here: http://ambersight.com/forums/showthread.php?t=282>
We have been around this block a couple of times and can make some recommendations for you.

Our first software package we purchased, Julysoft's ReminderPro, was pretty bad and the support was worse. After about 6 months of trying to implement it, we gave up because of all the programming issues. For a small office that has less than about 50 calls to make each day, it might be a consideration, but there are better, cheaper solutions out there. What should really seal the deal is that when we finally gave up, JulySoft wouldn't give us our money back, even though we had a chain of about 50 emails with tech support as we tried to work through the issues.

After Julysoft, we looked at Televox and Phonetree. Televox bills itself as best solution on the market and that is how it justifies the cost. Because of this, several in our organization felt it would be the safe choice. For our implementation, it was nearly twice the cost of Phonetree and in my opinion, it was a very tired, old technology solution. The application is very cumbersome to work in, recording messages is a nightmare and the reporting is useless. On the plus side for Televox, their support is awesome.

As you might have guessed, I am a big fan of Phonetree, even though I have never implemented it. As an IT guy, I feel qualified to speak about the technology they employ. It is a very current technology solution that is easy to support and really easy to repair in the event of a hardware failure, unlike Televox. I could go into more detail, but I will save it for another time.

On a scale of 1 to 10, 10 being great,

The quality of the application and the hardware it runs on...
Julysoft - 2
Televox - 5
Phonetree - 8

Quality of tech support
Julysoft - 4
Televox - 9
Phonetree - 9 (based on reference calls)

Features
Julysoft - 3
Televox - 7
Phonetree - 9

Value (cost vs features and quality)
Julysoft - 1
Televox - 3 (very expensive)
Phonetree - 9

If anyone is looking seriously at any of these three systems, I would be happy to discuss my experiences with them.

- Mike Strout, Director of Information Systems,Tyler Cardiovascular Consultants

Faith-based Testimonials

Phone Tree has been a GREAT BLESSING to our church to keep us informed of what takes place during the time our church family is not together, and we are very thankful to have learned about it. You have a great product, but an even greater staff, and I wanted to be sure that you knew that from one very satisfied customer.

— Rev. Neal Walker, Oxford Memorial Baptist Church, Taylorsville, NC

I am really impressed with the PhoneTree 2500. Setup was a breeze and the support team has been excellent in answering my questions... of which I have had many.

— John Berra, Marketing Director, The Network Connection

The other night, we finally got the opportunity to use the system promoting our church's outing. It was great. It was easy to program and easy to use. It was a real blessing. While I was doing other things that were important, the PhoneTree was handling the phone calls. We are pleased and I just wanted to let you know that.

— Mike Murell, Pastor, First Evangelical Methodist

Our church mainly uses PhoneTree as a reminder system to contact the administrative staff and deacon ministry on a regular basis to remind them of all their upcoming meetings. Also, we use it specifically for cancellations of choir rehearsals or other meetings that have to be rescheduled. We have a membership of approximately 2000 and we’ve used it on two occasions to contact the entire congregation for an upcoming event. I would not trade this system for anything — it is a time-saver!"

— B.J. Wells, New Hope Baptist Church

The time and money that PhoneTree has saved us has been tremendous. Having this tool has enabled us to communicate with our various committees and councils in a most productive way. PhoneTree actually tries to place the call many, many times before giving up — this is much better than having a member of our clerical support spend so much time on the phone. Thank you for making our jobs easier!"

— Karen P. Taylor, Pilot Mountain Baptist Association

Three weeks ago, we had a situation where we had to call a Sunday School class of over 120 people on a Friday, to inform them that a class social scheduled for that very evening was cancelled. PhoneTree allowed me to pull up the entire class, record the message and start calling. By 2:00 PM, every member of the class had either been contacted in person or had a message on their answering machine. What a lifesaver!”

— Jenna Roher, Christ Church

Communication Made Easy “You can reach a lot more people quicker than trying to call 10 people at a time and they call 10 people. It makes it a lot easier for the staff to communicate with the church.”

-Jeff Switzer, Mt Vernon Baptist Church