Featured here are a few messages that highlight PhoneTree's unique capabilities. With these sound clips, you can sample the audio quality of a PhoneTree message, and also see how PhoneTree allows organizations to do more than just keep in touch. With its advanced, yet simple-to-use features, PhoneTree empowers users to handle many types of special situations.
Appointment Reminder - English "This is PhoneTree Family Practice calling. Oprima 'cinco' para eschuar in Español (Press '5' to listen in Spanish). An appointment for Joan is scheduled on Thursday, October 18, at 10:30 in the morning, with Dr. Carrington, at our North Street office. Please arrive 10-15 minutes early to complete all the necessary paperwork. We would appreciate you confirming your appointment by pressing the '1' key now. If you have any questions about your appointment, please call our office at (336) 555-1212. We look forward to seeing you on Thursday, October 18, at 10:30 in the morning. Press 'star' to repeat this message. Thank you, and have a nice day."
Appointment Reminder - Spanish "Este es PhoneTree Family Practice llamando. Una cita para Joan está programada en el jueves, 18 de octubre, a las diez y media de la mañana, con el Dr. Carrington, en nuestra oficina de North Street. Por favor llegue diez a quince minutos temprano para llenar el papeleo necesario. Nos gustaría que confirme su cita por oprimir el numero "uno" ahora. Si tiene alguna pregunta sobre su cita, por favor llame a nuestra oficina al (336) 555-1212. Esperamos verlo en el jueves, 18 de octubre, a las diez y media de la mañana. Oprima la 'estrella' para repetir este mensaje. Gracias, y que tenga un buen día."
Past Due Account Recovery "This is Dr. Jones's office calling you about an important matter regarding your last appointment. Please call our office manager during normal business hours: 8 a.m. until 5 p.m. Monday through Friday at 555-8888."
Pre-Registration "This is Dr. Thomas calling for Ben. We look forward to seeing you at 3 p.m. on the 23rd. For our new patients we offer you the chance to save time and avoid paperwork by pre-registering for your upcoming appointment. Please call our office at (222) 555-1111 during normal business hours to complete your paperwork by phone. Or, you may visit our website, www.docthomas.org, to download and fill out your paperwork online. Prior to calling or visiting the website, please have your insurance card and list of any prescriptions you take with you."
Post-Consultation Care "This is Dr. Johnson calling about Billy's latest appointment. As you know, we provided you with many instructions concerning his care regimen. Please feel free to call Nurse Betty at 555-1111 if you have any questions regarding his care regimen."
Lab: Patient Call "Hello. You have reached the lab results line for Dr. Smith. Please enter your PIN number."
Lab: Reminder "This is Dr. Smith calling to let you know your lab results are available. Please call our office results line at (336) 555-1213 and remember to have your results ID card we gave you when you call."
Lab: Result Call Back "Your lab results are in and your doctor would like to discuss them with your personally. If you have not already heard from us, please call our office during regular business hours at 555-1234."
Lab: Results Normal "Your results were normal. We look forward to seeing you in six months for a follow-up appointment. And keep up the good work."
Faith-based Sample Messages
Avoiding The "Kid Zone" Kids learn to answer the phone at an early age, but taking messages is another matter altogether. PhoneTree can confirm delivery by having recipients press "9" to hear a message, something adults are much more likely to do than small children. This is an great way to make sure your call isn't lost in the "Kid Zone." For added security, you can assign an individual PIN code required to enables a message to play.
For More Information, Press... PhoneTree lets you do more than just broadcast messages. You can offer those being called specific information, such as directions or other common requests. You can even have people leave messages for your review later.
Messages for Answering Machines Not only does PhoneTree distinguish between voices and answering machines, but it even lets you leave a different message for machines and people within a single call session. Compare messages 2 and 3 above to see the distinction.
Remote Access With PhoneTree's remote access feature, there is no need to be at the computer to send your message. Voice prompts automatically guide you through the process from any touch-tone phone. Just call in remotely to send a message anytime, anywhere.
Polling for Responses Getting responses from your committee, team or group can be as simple as pushing a button. You can see the exact numbers entered by each person being called in your job status report. Or, you can even have call recipients leave messages in a designated voice mailbox. Based on the touch-tone-number pressed by a listener, you can play a different response.
Emergency Situations PhoneTree is perfect for making calls in the event of an emergency. You can even have PhoneTree stop calling once a certain number of calls have been answered, or prioritize jobs to call people first, and machines later.