PhoneTree® HealthWave™ Desktop
Full Features List
Phone, Text and Email Communication
HealthWave Desktop automatically sends a combination of phone, text and email messages to assure your important messages get through to every patient in the way that they wish to be contacted.
Works with your Patient Management System
HealthWave Desktop turns your meaningful use data into patient-specific messages that convey exactly what each patient needs to know. This could include appointment time, day and date, special instructions based on appointment type, location and provider specific information, direction and contact information.
Custom Messaging
Use HealthWave Desktop to create custom messages that include individualized information for each recipient. Each variable field ties to a piece of information that is imported along with the name and phone number of each individual in your file. Record each message component in your own voice for a smooth flow.
Multiple Applications
HealthWave Desktop will meet the communication needs for any practice specialty of any size. Some available applications are recalls, collections, missed visits, well-being schedule, new services, holiday hours, weather notifications, preventative medicine services, pre- and post-care instructions and appointment reminders.
Messaging Options
Selectable Calling Times, Days and Dates
This option allows you to choose exactly when you want the job to begin and end; increasing the accuracy of connecting with your patients.
Call Transfer
HealthWave Desktop can ask the patient to “press 0 to transfer” and be routed to virtually any phone number within your practice based on that patients demographics – assuring they reach the right person without additional transfers or delays.
Touch-Tone Replies for Response
You can set up to four different prompts that allow patients to respond to a message using their touch-tone. This provides an opportunity for patients to immediately reply; increasing your office efficiency.
Multiple Appointment Management
If a patient has more than one appointment in the same day, you have the option to either call for the first appointment only or call for each individual appointment. When more than one person at a single phone number has appointments for the same day, you can choose to call each patient separately, or combine family appointments into one call.
Text-to-Speech
Realistic NASA approved text-to-speech technology is available for your messages, and is perfect when you want to include information in your messages that can’t be recorded individually such as the patient’s first name, date and time.
Flexible Multi-Lingual Messaging
Automatically deliver messages in multiple languages or allow your call recipients to decide which language they’d prefer. This allows you to increase your patients understanding of your communication.
Leaves Messages on Answering Machines
HealthWave Desktop automatically detects an answering machine and without hesitation it leaves a message directly after the beep. Even if your patient does not pick up the call, you are assured they will get the entire message.
Press Star (*) to Repeat Message
Hear your message again from the beginning by pressing the star (*) key. This enables your patients to repeat the whole message if necessary.
Automatic Blocked Numbers
Supply your list of patients that do not wish to be contacted and HealthWave Desktop will keep them on a permanent do not contact database. HealthWave Desktop automatically integrates this information into each import.
Call Wizard (Guided Message Creation)
The Call Wizard is designed to walk you through the advanced messaging options. If you choose to create your own message this gives you the flexibility to do so.
Advanced Dialing and Translation
Avoid misdialed numbers and tell HealthWave Desktop just once how to handle the area codes you’ll need to call. Your numbers will be dialed correctly every time.
Delivery / Reliability
Reliable Phone Messaging
HealthWave Desktop responds without the delays associated with simple dialers, assuring your patients’ hear and respond to your message. Advanced detection of answering machines allows the entire message to be delivered.
Automate your Tasks and Reports
Automate many of the common HealthWave Desktop operations, including the initiation of a call job, the importing of a contact file, or the printing of a call result list. Set macros to trigger with the appearance of a file in a folder—or at a certain time of day. Set reports to run automatically too—and print or email them to one or more recipients as part of the macro. Never forget to save a report again—it’s all done for you.
Simultaneous Messaging
This allows you to send out multiple jobs at one time even with just one phone line. HealthWave Desktop will automatically prioritize who is called when, based on your settings.
Alternate Phone Numbers
Tell HealthWave Desktop to switch to an alternate phone number if nobody picks up at the first (main) phone number. This allows you to maximize the attempt to reach a person.
Advanced Reporting
Progress reports are generated after each scheduled call job. Reports can be sorted by any criteria and printed, emailed or saved electronically. These reports allow you to see the results of how each call was handled.
Email an Electronic Appointment to Microsoft Outlook®
This option allows you to send both an email appointment reminder, and an attachment containing the calendar reminder, which puts the appointment on the recipient’s Microsoft Outlook® calendar (or other calendar programs).
60 Calls per Hour, per Phone Line
Approximately 60 calls per hour, per phone line. HealthWave Desktop moves through your contact list much quicker than a live person could.
Expandable Phone Capacity
Combine desktop systems to expand your message capacity. HealthWave Desktop is customizable for your volume output level.
CD Voice Quality
The voice recordings you make with HealthWave Desktop are high-quality, digital format—for crystal-clear, no-static messages. Or for a totally turn-key experience choose our Studio Recoding package or use our incredibly versatile text-to-speech – you won’t believe how good your message can sound.
Unlimited List Capacity
Deliver messages to large groups of patients fast with HealthWave Desktop. No job is too large to be delivered in a timely manner.
USB Compatible
Now the standard for computer accessories due to its speed and reliability, USB is the method to connect your HealthWave Desktop to your PC.
Support / Setup
Custom Configuration and Installation
Our support and installation teams will work directly with you to get to know your business and implement the best solutions for your messaging needs. Our in-house experience provides the resources you need to maximize your investment.
Easy Importing from Your Software
HealthWave Desktop imports files in many common formats, and includes translators to accommodate the not-so-common ones. If your data includes special information about your patients, it can be imported into HealthWave Desktop and incorporated into a personalized patient message. This process bridges the information from your practice management software to your patients.
Date and Time Spoken in Multiple Languages
Included in your HealthWave Desktop installation are the files needed to provide male and female time and date messaging options, spoken in French Canadian, Greek, Japanese, Korean, Spanish, Thai and Vietnamese. Other languages are available upon request. This allows you the flexibility to meet the messaging needs of all your patients.
Annual Maintenance Agreement
Renewable maintenance contract on a yearly or multiple year basis. Your AMA provides ongoing support, hardware warranty, ongoing software updates and discounts on additional purchases.
Pro Headset for Record/Play
Your HealthWave Desktop comes with a convenient, lightweight headset, perfect for recording and listening to your messages.